Humans are the most complex systems we work with on a regular basis. That complexity produces a huge variety of behaviors that can seem entirely unpredictable on the surface. Thankfully we have a powerful tool in our arsenal that we can use to understand and share the experiences of our fellow humans. Let's talk about how we can marshal that often-underutilized ability to unlock the true potential of human relationships, mediate conflict, manage mental health, inspire others, and forge a stronger connection with the world around us.